Remote Technical Support

Ardeya provides information technlogy support via remote access to small business and not-for-profit organisations in Australia.

Critical Incident
Resolution

Database Administration

ITIL v4 Process Improvement

Networking
and NBN Internet

Cloud Hosting
and CRM Systems

Australia-wide technical support

We provide information technology technical support services to Sydney, Melbourne, Canberra, Brisbane, Adelaide, Hobart and Perth including all regional, rural and remote areas with an NBN satellite connection. We service all areas of Australia by remote access and have consultants in Sydney and Canberra for same-day on-site emergency support to commercial and Government organisations. A high-priority next-day on-site service is available in Melbourne.

We are exclusively a modern teleworking-based organisation without the expensive corporate offices that inflate the operational overheads of traditional service providers. All consultants are based in Australia and work online through phone, email and video-conferencing to resolve your information technology problems. All our team members have the support of our quality control supervision and instant access to the collective skills and knowledge of all consultants.

We are a family-friendly organisation with a mission to build stronger and sustainable local communities by bringing new casual, part-time and full-time teleworking employment opportunities into rural and regional areas.

Get access to specialists

We provide consultants and contractors specialising in:

  • Information Technology management strategy
  • ITIL v4 process development and implementation
  • Web site development and customisation (WordPress, PHP)
  • Database Administrators (SQL Server, MySQL and MariaDB)
  • SQL Server Integration Services developers (SSIS)
  • High Availability database infrastructure
  • CRM implementation and maintenence
  • Online shopping carts
  • Online credit card processing gateways
  • Networking and NBN internet access
  • General business and home office IT support.

Pricing

  • Standard contractor: AUD $99.50 per hour
  • Senior consultant: AUD $154.50 per hour
  • Critical incident support (24/7): AUD $339.90 per hour

Contact us today to request technical support

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